How do I create an account or reset my password?
Use Sign Up on the login screen. If you forgot your password, follow the password reset flow and check your email.
How can I change my username?
Open Edit Profile. Your new username must meet the rules and be available.
How does anonymous chat work?
Anonymous chats show an anonymous identity instead of your visible name. Limited technical records may be processed for safety and abuse prevention. Do not share personal details.
How can I block or report someone?
Open the chat or profile menu and choose Block or Report. Reports are reviewed under the Community Guidelines.
What if notifications or profile photos do not work?
Check VEIL's notification and photo permissions in your device settings, verify your connection, and reopen the app.
How can I delete my account? Is VEIL free?
Go to Settings > Delete My Account. If you cannot sign in, contact support from your registered email. The current VEIL release has no paid membership or ads.
Why does VEIL say my username or password is incorrect?
Check your spelling and the email address used to sign in. If needed, reset your password. Never share your password or verification codes.
How do I upload a profile photo?
Open your profile, use Edit Profile to add a photo, and allow the device photo permission. If upload fails, check your connection and file format.
Why is my account restricted or blocked?
Temporary or permanent limits may follow safety checks or Community Guidelines violations. If you believe this is a mistake, use the appeal option in the Safety Center.
How do safety and moderation work?
Report harmful content and block unwanted contacts. There is a separate child-safety reporting screen. Read the rules and appeal information in the Safety Center.